Yes, we serve all countries. Charges are relative to those of Canada Post.
To date, our products have been shipped to 28 countries. Our products are designed without hazardous materials, so they are accepted in most countries.
Please note that batteries cannot be shipped outside Canada and the USA due to restrictions on the transport of hazardous materials (lithium batteries).
With the exception of Canada and the USA, no. Our products may be mailed without batteries, as certain laws prohibit us from shipping lithium batteries by air.
However, compatible batteries are readily available in virtually all countries. We use standard models available worldwide. Contact us if you have any doubts!
No.
You are responsible for choosing the shipping option on the checkout page. We have shipped thousands of packages and loss of these is very rare, but damage and loss can occur for which we have no responsibility.
Each shipping option is different and is up to the customer. For example, the lowest international rate is the international surface parcel, which usually takes 28-48 days, with no tracking number and no insurance. If you want more security, take an option with a tracking number and insurance in case of damage or loss.
Don't hesitate to contact us if you're not sure which option to choose! We'll help you make an informed choice!
If you wish to return a new and unused item, you must first contact us. You will be responsible for the shipping costs for both the outbound and return shipment. Therefore, you must send us the product properly wrapped with a tracking number and insurance for the value of the package.
Upon receipt of your returned product, we will confirm its original condition and refund your money.
To date, only a few people have returned their purchase, and we do our best to make your transaction experience as user-friendly as possible. Contact us if you have any concerns before proceeding with your purchase, and we'll advise you!
First of all, this situation is extremely rare.
In the event of an incident, please keep your product, the packaging and take photos of your breakage.
If you have selected a delivery option with insurance, we will take steps to obtain a full refund and the return of a new product via the carrier.
If you don't have insurance, we'll try to help you repair any minor damage, or offer you replacement parts so you can use it as agreed.